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Question about a product, a size, or an order already on its way? Write to us and a real person will answer — within 1 business day, every time.

If your message is about an order, include your order number (it is in your confirmation email, and starts with #). That alone usually saves a round trip.

We answer email Monday through Friday. Anything that arrives over a weekend or a US federal holiday gets answered on the next business day. We do not have a phone line — email is the fastest way to reach us, and it gives us both a written record.

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