Refund policy
Return & Refund Policy
At Roam Bark, your satisfaction is our priority. We offer a hassle-free 30-day return policy.
30-Day Return Window
You have 30 days from the date of delivery to request a return. To be eligible:
- Item must be unused, unwashed, and in original packaging
- Proof of purchase (order confirmation email) is required
How to Start a Return
- Email support@roambark.com with your order number and reason for return
- We will provide a prepaid return shipping label within 24 hours
- Ship the item back within 7 days of receiving the label
Refunds
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds are issued to the original payment method.
Exchanges
Need a different size? Contact us and we will arrange a free exchange, including return shipping.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours with photos. We will send a replacement at no cost.
Non-Returnable Items
- Items marked as final sale
- Gift cards
- Items that have been used, washed, or damaged by the customer
Questions? Email support@roambark.com - we respond within 24 hours.