Refund policy

If the fit or the gear is not right, you have 60 days — and in almost every case you will not need to send anything back.

60-Day Return Window

You have 60 days from the date of delivery to request a refund. To be eligible:

  • Proof of purchase (your order confirmation email) is required
  • A photo or two of the item, so we can see what went wrong and take it up with our supplier

You Keep the Item

We do not have a returns address in the United States. The Kalispell, MT address on this site is our business mailing address, not a returns depot — please do not post anything to it. You never need to send an item back to get your refund. Our gear ships direct from our manufacturing partners, so posting an item back would often cost more than the item itself — and you would be the one waiting on it.

So inside the 60-day window, if an item arrives damaged or defective, or simply does not fit, we refund you and you do not have to ship anything back. Keep it, pass it to a friend, or donate it. We may ask for photos first; that is the whole process.

How to Start a Refund

  1. Email support@roambark.com with your order number and what went wrong. We reply within 1 business day.
  2. Attach a photo or two if the item is damaged, defective, or not what you ordered.
  3. We approve it and refund you. Nothing to pack, nothing to post.

Refunds

Once your refund is approved, we process it within 5–7 business days to your original payment method. Your bank may take a few more days to show it. Because we are not asking for the item back, there is no return postage for you to pay and nothing for you to claim back.

Exchanges

We do not process direct exchanges. This is a refund, not a swap. For a different size, ask for the refund and place a new order — that way you are not waiting on two shipments in sequence.

Damaged or Defective Items

If your item arrives damaged or defective, email us with photos as soon as you notice — ideally within 14 days of delivery, while the shipment is still traceable and we can raise it with our supplier. Damaged and defective items stay covered for the full 60-day window either way. We will issue a full refund, including shipping, at no cost to you — and we will not ask for the original back.

What Is Not Covered

  • Items marked as final sale
  • Gift cards
  • Damage caused after delivery through misuse, alteration, or normal wear
  • Requests made more than 60 days after delivery

This is a 60-day refund window on the grounds listed above — not an open-ended promise to refund anything for any reason. Repeated claims across many orders may be reviewed before approval.

Order Cancellations

Email us within 12 hours of ordering and we will cancel and refund in full if the order has not shipped yet. After it ships, treat it as a refund request under the 60-day window.

Questions? Email support@roambark.com — we reply within 1 business day.