Shipping policy
Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding US federal holidays). You will receive a confirmation email when your order is placed, and a second email with tracking as soon as it ships.
Shipping Rates & Delivery Times
| Destination | Method | Delivery Time | Cost |
|---|---|---|---|
| United States | Standard Shipping | 5-12 business days | FREE on orders over $100 after discounts, otherwise $4.99 |
| International | International Standard | 4-18 business days (up to 60 for remote destinations) | FREE on orders over $100 after discounts, otherwise $6.99 |
The $100 threshold is based on your order subtotal after any discount codes and automatic discounts have been applied. So a cart that shows $107 before a 15% multi-item discount comes to $91 at checkout, and shipping is charged as normal. The cart page always shows the exact shipping cost before you pay.
Delivery times are estimates and start from the day your order ships, not the day you place it. They do not include weekends or holidays, and can be affected by carrier delays or customs.
Where Your Order Ships From
Our gear ships directly from our manufacturing partners rather than from a US warehouse. That is how we keep prices where they are, and it is why standard delivery takes 5-12 business days instead of two. Larger orders may arrive in more than one parcel, at no extra shipping cost from us.
Shipping Destinations
We ship to the United States (all 50 states, including Alaska and Hawaii), Canada, the United Kingdom, all 27 EU countries, Australia and New Zealand. We do not ship anywhere else yet — if your country is not on that list it will not appear in the address form at checkout.
Order Tracking
Once your order ships you will receive an email with a tracking number. You can track your package at any time using the link in that email. Tracking can take 2–3 business days to start updating after it is issued.
Delivery Issues
If your package is lost, arrives damaged, or is significantly delayed beyond the estimates above, email support@roambark.com with your order number. We will work with the carrier to resolve it.
Questions about shipping? Email support@roambark.com.