Are your products safe for all dog breeds?

Yes, all Roam Bark products are designed for dogs of all breeds and sizes. Each product page includes sizing guides and breed recommendations to help you find the perfect fit.

How can I track my order?

Once your order ships, you will receive an email with your tracking number. You can use this number to track your package directly on the carrier's website.

How can I contact customer service?

You can reach our customer service team at support@roambark.com. We respond to all inquiries within 24 hours, Monday through Friday.

FAQ

Q: How long does shipping take?

Orders typically arrive within 5-7 business days within the US. You will receive a tracking number via email once your order has shipped.

Q: Do you offer free shipping?

Yes! We offer free shipping on all orders over $35 within the United States.

Q: What is your return policy?

We offer 30-day hassle-free returns on all orders. If you are not completely satisfied with your purchase, simply contact us within 30 days for a full refund or exchange.

Q: Do you ship internationally?

Currently, we ship within the United States only. International shipping is coming soon — stay tuned for updates!

Q: Can I cancel or modify my order?

Orders can be cancelled or modified within 2 hours of placing them. Please contact our customer support team at support@roambark.com as quickly as possible if you need to make changes.

Q: How do I choose the right size?

Each product page includes a detailed size guide with measurements and recommendations based on your dog's weight and breed. We recommend measuring your dog before purchasing to ensure the best fit.

Frequently Asked Questions

How long does shipping take?

Standard shipping takes 5-7 business days. Expedited shipping (2-3 business days) is available for $9.99 at checkout.

Do you offer free shipping?

Yes! We offer free standard shipping on all US orders over $35.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us for a full refund or exchange. Items must be unused and in original packaging. Visit our Return & Refund Policy page for full details.

Are your products safe for pets?

Absolutely. All our products are made from non-toxic, pet-safe materials and meet US safety standards. We test every product with real dogs before adding it to our store.

Do you ship internationally?

Currently we ship within the United States only. International shipping is coming soon!

How do I track my order?

You'll receive a tracking number via email once your order ships. You can use it to track your package in real-time through our carrier's website.

Can I cancel or modify my order?

Please contact us within 2 hours of placing your order and we'll do our best to accommodate changes. Once an order has shipped, it cannot be modified.

How do I choose the right size?

Each product page includes detailed sizing information. For harnesses and vests, measure your dog's chest girth (widest part of the ribcage, behind the front legs) and weight, then check our size chart. When in between sizes, we recommend sizing up for comfort.