Contact information
Roam Bark is an online store for dogs who come along — harnesses, leads, carriers, car gear and travel kit. This page tells you exactly who you are buying from, where we are registered, and how to reach a real person.
Who you are buying from
- Legal entity: Scaleon LLC, a single-member limited liability company registered in the State of Montana, United States
- Trading as: Roam Bark
- Business mailing address: 1001 S Main St Ste 600, Kalispell, MT 59901, United States
- Email: support@roambark.com
- Website: https://roambark.com
How to reach us
Email is the fastest and most reliable way to reach us: support@roambark.com. We usually reply within 1 business day, Monday through Friday.
We do not run a customer phone line, so there is no number to look for. Anything you would say on a call you can put in an email — and you get our answer in writing, which is better for both of us if it is about an order.
To get a useful answer on the first reply, include:
- Your order number, if you already ordered
- The email address you used at checkout
- A photo or two, if something arrived damaged, defective, or not as described
Every message goes to the same inbox. There is no ticket queue to get lost in and no phone tree to sit through.
We are an online store — the address above is not a shop
The Kalispell address is our business mailing address. It is not a retail store, not a showroom, and not a warehouse. There is nothing there to visit and no counter to walk up to.
Please do not post anything to that address. It is not a returns address, and we do not have one. Our refund policy is built the other way around: inside the 60-day window you keep the item, we refund you, and there is nothing to send back. A parcel mailed to our business address will not reach a returns desk and will not speed anything up. Email us first and we will handle it from there.
Where your order ships from
Our gear ships directly from our manufacturing partners overseas rather than from a US warehouse. That is why delivery is measured in days rather than hours, and why customs can add time on any route. The full timings are in our Shipping Policy.
Where we ship
We ship to the US, Canada, the UK, the EU, Australia and New Zealand. If your country is not among those, it will not appear in the address form at checkout — we would rather tell you now than take your money and cancel later.
Related policies
- Refund Policy — the 60-day window, and why you keep the item
- Shipping Policy — processing time, delivery estimates, rates and tracking
- Terms of Service and Privacy Policy — the rules of using this site and what we do with your data
Anything else, email support@roambark.com. We usually reply within 1 business day.